![]() Do you think I heard anything further from them? Nope. In the spirit of honestly I suggested they remove my two positive reviews from their website as that no longer reflected my opinion from 45 days earlier. Given their cost, you might want to consider other alternatives that don’t come with excuses. In my opinion, Public Rec did not stand behind their product and now my $200 pants are expensive pants for the gym. Translation, I was welcome to spend another $200 to correct their problem. But wait, there’s more: BECAUSE I was a VALUED customer, they would offer a 15% discount on purchase of any new Public Rec pants. ![]() Their opinion: drawing up from 28.5 to 26.5 was not really that far out of spec and is normal. For all of the stated reasons, they would not replace the pants. Customer service responded with unexpected corporate double speak: 1) my pants were beyond 45 days old and warranty dis not apply.2) I must have exposed the pants to high heat and caused the shrinkage.3) and the big surprised was the double speak that even though the pants are marked 30” from the factory, they are not really 30” inch length, but closer to 28.5). To further help, I laid out the pants with a tape measure to demonstrate the shrinkage. I sent pictures comparing both pants to each other (keeping in mind both pants were of identical size and should have the same measurements). ![]() I replied that I would be happy to help (thinking perhaps a bad batch of pants had made it to the market and they wanted their quality people to see it). Shortly after the first email, they wrote back and asked if I could send pictures. Customer service wrote back and told me they would speak with the factory but told me they had never received a complaint about their pants shrinking or drawing up. I shared additional info about the care of the pants: pants were washed/hung to dry, had never been cleaned by hotel concierge services nor dry cleaners. I gave them the dates of purchase, I even noted that I had given them two positive reviews on the pants but was now concerned about what I was experiencing. So, I wrote to customer service at Public Rec inquiring about the pants drawing up. One might expect cotton products to draw up but not spandex/synthetic blends. Very disappointing that a $100 pant would draw up so significantly. ![]() After 30 days of use, the length of the black pants was 26.5 and the blue pants were 27.25”. As a reference point, the printed pant label indicates a length of 30”. When I returned home, I washed the pants and decide to measure them to confirm my suspicion about shrinkage. Toward the end of the trip It was clear the black pants were beginning to draw up in length. During my trip, I washed the pants multiple times and hung them to dry each time. I was pleased with the fit and comfort of the pants. I wore the pants during my flights and passenger train travel. But the reviews seemed pretty compelling so I bought the pants for a multi-week European trip in June. I put aside my reluctance to spending $100 per pant from a company that I hadn’t heard of and was a start-up company. Public Rec’s website listed positive reviews from folks who purchased for comfortable travel and durable casual wear. I purchased two pair of All Day Every Day Pants (one in late May and one in early June). ![]()
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